Excerpt from a Newsweek article, August 20, 2007
For frequent fliers, it’s clearly the worst of times. In June, just 68% of U.S. airline flights arrived on time, and in July, 16,986 flights were canceled.
And yet for airline companies, these are the best of times. The CEO of American Airlines crowed about “the largest quarterly profit [US$317 million] in four years.
Customers [forgive] airlines partly because they can blame other forces (like the weather) for their misery, and the majority of fliers lack an alternative. And while economic growth has boosted demand, the number of flights hasn’t kept up — precisely the secret to airlines’ success.
Isn’t anyone falling to the floor?? Sixteen thousand nine hundred eighty-six flights were delayed in a single month??
We pay for this service?? Doesn’t anyone else think this may be completely out of control already?
Is air travel in the US such a toilet-paper type of commodity now that nobody actually cares about the quality of service delivery anymore?
Do people in America really think that it is normal to pay $3 for a Pepsi and peanuts, and $2 for a cheapo headset that Thai Airways actually gives away free on coach?
And that the odds are over 30% that you will not arrive at your destination on time, or will be taken to another place altogether, with no apologies for being cast rudely out of your planned itinerary?
The time has almost come when going via Greyhound bus or Amtrak will be faster, door-to-door, than flying.